Kerala Water Authority (KWA) services in Pukkattupady, Aluva
വാട്ടർ അതോറിറ്റി സേവനങ്ങൾ – പുതിയ കണക്ഷൻ, മീറ്റർ, ഉടമസ്ഥാവകാശ മാറ്റം
We apply for KWA services for you on the official KWA E-Tapp portal. We fill the form, upload your documents, help with online payment and tell you the next steps.
- Walk-in · Mon–Sat, 9 AM – 8 PM
- Online help via WhatsApp, anywhere
Our KWA services
New connections
Changes to your connection
Change the connection type when you start or close a shop or business.
When your meter is not working.
Change the connection to the new owner's name.
Stop the connection for a while.
Close the connection for good.
Check if your meter works correctly.
Move the meter to a new place.
New meter after theft. Please inform your KWA office first.
Payments
When KWA sends the estimate SMS, we help you pay online.
Pay your KWA water bill at our centre.
Track and refunds
Documents to keep ready
ആവശ്യമായ രേഖകൾ
For a new water connection
- ID proof: Aadhaar card or Voter ID
- Proof of ownership: building ownership certificate or another ownership document
- No building yet? Bring the building permit (from K-SMART) instead
Only if needed
- Ration card (for BPL connections)
- Power of attorney (if the owner is abroad)
- Owner’s consent letter (if you are a tenant)
- Neighbour’s consent letter (if the pipe goes through another person’s land)
For changes to an existing connection
- Consumer number, and a clear photo of the meter showing the reading (for meter services)
Keep your mobile phone with you. KWA sends an OTP and all updates by SMS to the applicant’s mobile number.
What you need can change for each service. Send us a WhatsApp message and we will confirm the list.
How it works
Tell us the service
Call, WhatsApp or visit us.
Share your documents
Send clear photos on WhatsApp or bring them. We resize and upload them correctly.
We apply on E-Tapp
We fill the form with your mobile number. Please share the OTP when it comes.
Payment and next steps
When KWA sends the estimate SMS, we help you pay online. We also help if a road-cutting permission is needed.
KWA FAQs
Can I start without visiting your centre?
Yes. Send your documents on WhatsApp and we will start. Keep your phone with you for the OTP.
What are the charges, and how long will it take?
It depends on your connection and on KWA. Ask us on WhatsApp or call, and we will explain for your case.
Why can an application be rejected?
The two common reasons are: there is no KWA water line in your area, or the wrong connection type was chosen. We check both before we apply.
My online payment failed. What now?
Don’t pay again straight away. We use the “Validate Payment” option on E-Tapp. The money goes back, and then you can pay again.
Can a tenant apply for a new connection?
Yes, with a consent letter from the owner.
My water bill looks too high. What can I do?
You can ask for a meter test. We help you send the request to KWA.
Not sure which documents you need?
Send us a WhatsApp message — we reply with the exact checklist for your service.